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3 SIEE FAQ

  • What is your return policy?
    We accept returns on eligible items within 14 days of delivery, provided they are unopened and unused. Perishable items are non-returnable unless damaged or defective. Please contact our customer support for assistance with returns.
  • How can I contact customer support?
    You can reach us at info@3sieefoods.com or chat with us at +447555195359. Our support team is available Monday to Saturday from 8 AM to 10 PM, and Sunday from 10 AM to 5 PM. We are closed on Bank holidays.
  • Do you offer discounts or promotions?
    Yes, subscribe to our newsletter or follow us on social media to stay updated on exclusive deals and offers.
  • How long does delivery take?
    Delivery times are: Standard: 48hrs - 72hrs (Monday to Friday). Express: 24hrs (Monday to Friday). Please note that delivery times may vary based on your location and the chosen shipping method.
  • What are your delivery options?
    We offer standard and express shipping through Evri, Royal Mail, DPD, UPS, among others. Delivery times vary based on your location and the shipping method chosen.
  • Can I amend or cancel my order?
    Orders can be amended or canceled within 24 hours of placement by contacting our customer support at info@3sieefoods.com or +447555195359.
  • How do I place an order?
    Simply browse our website, add items to your cart, and proceed to checkout to complete your purchase.
  • What is 3SIEE Foods?
    3SIEE Foods specializes in authentic African food items and spices, offering quality and affordability to connect you with rich cultural flavors.
  • What types of products do you offer?
    We offer a range of African food items, spices, and pantry essentials. Explore our product catalog for more details
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
  • Are your products sustainably sourced?
    Yes, all our products are sustainably and ethically sourced. We are committed to environmental responsibility and ensuring the highest quality for our customers.
  • What are your customer service hours?
    Our customer service hours are Monday to Friday from 8 am to 8 pm, and Saturday from 9 am to 6 pm. We are closed on Sundays.
  • How do you handle customer data privacy?
    We prioritize the privacy and security of our customers' personal information. We implement stringent measures for safe data storage and responsible use. For more details, please refer to our privacy policy.
  • What payment methods do you accept?
    We accept various payment methods including credit cards, Google Pay, and Apple Pay. All transactions are conducted in GBP.
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